Ongoing software care
Software Maintenance Contracts
Ongoing support contracts for custom software, admin tools, databases and business workflows after launch.
Maintenance is useful when a system matters to the business and should not be left untouched until something breaks.
Quick answer
What this service is for
Software maintenance contracts keep custom systems healthier after they have been delivered.
Support can include bug fixes, compatibility checks, security updates, monitoring, minor improvements and agreed maintenance tasks. Larger new features are quoted separately.
Service detail
What this covers
Bug fixes and checks
Fix faults and check compatibility where covered by the agreement.
Minor improvements
Small refinements can be handled as part of agreed support time.
Planned care
Reduce the risk of neglected software becoming fragile or insecure.
How it works
How the work is handled
- Review the system. Check what exists, how important it is and what support risk it carries.
- Agree support scope. Set out what is included, response expectations and what counts as new work.
- Maintain steadily. Handle fixes, checks and small improvements in a controlled way.
Local support
Falkirk, Central Scotland and UK remote support
Crawford Software Works is run by Andrew Crawford, a Falkirk-based sole trader, so clients deal directly with the person planning and building the work.
Local support covers Falkirk, Grangemouth, Larbert, Stenhousemuir, Denny, Bonnybridge, Linlithgow, Cumbernauld, Stirling and suitable Central Scotland projects, with remote support available across the wider UK where that is practical.
The focus is straightforward advice, clean delivery and sensible next steps. For small-business websites, clean custom websites and WordPress websites can usually sit in a similar price range when the scope is comparable; the right option depends on editing needs, performance, plugins, future support and what the business needs the site to do.
Questions and answers
Common questions
Are new features included?
Large new features or scope changes are quoted separately, then maintained as part of the system after delivery if agreed.
Can you maintain software built by someone else?
Sometimes. It depends on code access, quality, documentation, hosting and risk.