Privacy Policy

Privacy Policy

Last updated: 03 May 2026

How personal information is handled

Crawford Software Works handles personal information carefully, lawfully and only where there is a clear business, security, support or legal reason to do so. This Privacy Policy applies to Crawford Software Works websites, mobile apps, WebView apps and Progressive Web Apps published or operated by Crawford Software Works.

Information we may collect

Depending on how you use the website or app, we may collect or process information such as your name, email address, phone number, company name, enquiry details, project information, account details, messages, support requests and any other information you choose to send to us.

We may also collect technical information such as IP address, browser type, device type, operating system, app version, access logs, security logs, cookie preferences and general diagnostic information needed to keep the website or app secure and working correctly.

How we use personal information

We use personal information to respond to enquiries, provide services, manage projects, operate accounts, send service messages, improve the website or app, prevent abuse, investigate security issues, meet legal obligations and keep business records.

If analytics, advertising, push notifications, payment tools or third-party SDKs are enabled in a specific app, the app listing and privacy information will explain this where required.

Mobile apps and WebView apps

Some Crawford Software Works apps may display website content inside a mobile app using a WebView or Progressive Web App setup. In those cases, the same privacy approach applies to information submitted through the app as through the website.

Apps may process contact details, account details, enquiry content, technical logs, device information and security data where needed to provide, protect and improve the app. Advertising identifiers are only used where advertising tools such as AdMob or similar services are added to that app.

Third-party services

We may use trusted third-party providers for hosting, email delivery, security, analytics, payments, app stores, crash reporting, advertising or other technical services. These providers may process information only where needed to provide their service to us.

Examples may include hosting providers, Google Play services, Apple services, Microsoft services, Firebase, analytics tools, email providers, payment providers or advertising networks where they are used by a specific website or app.

Cookies and analytics

The website may use essential cookies needed for security, preferences and basic functionality. Optional analytics or marketing cookies should only be used where enabled and where consent is required. You can manage cookie preferences through the cookie settings link on the website.

Data sharing

We do not sell personal data. We may share information only where needed to provide services, comply with the law, protect the website or app, prevent fraud or abuse, or work with trusted suppliers acting on our behalf.

Security

We use reasonable technical and organisational measures to protect personal information. This includes access controls, secure hosting practices, HTTPS where available, logging, monitoring and other security measures appropriate to the services being provided.

Retention and deletion

We keep personal information only for as long as needed for the reason it was collected, including business records, legal obligations, security protection, support history and project records. Some records may need to be retained for legal, accounting, fraud prevention or security reasons.

If an app or service allows account creation, users can request account deletion by contacting us. Where available, deletion may also be requested through the app or account area.

Your rights

Under UK data protection law, you may have rights to request access, correction, deletion, restriction, objection or portability of your personal information. You may also have the right to complain to the UK Information Commissioner’s Office.

Children

Our websites and apps are not intended for children under 13 unless a specific app listing or service clearly states otherwise.

Contact

For privacy questions, data requests or account deletion requests, contact Crawford Software Works at info@crawfordsoftwareworks.co.uk.

Privacy basics for website projects

Privacy is part of good web design because most business websites collect some kind of information, even if it is only through a contact form. Visitors should understand what information is requested, why it is needed and how it will be handled.

For website projects, privacy basics can include clear form wording, sensible data collection, secure delivery of enquiries, limited access to admin areas and privacy information that matches the way the site actually works.

Crawford Software Works aims to design websites and software features with these practical privacy points in mind rather than treating privacy as an afterthought.